At Go Smart Group LLC, we consider the privacy and security of personal data extremely important.
We process personal data for (1) our own purposes and (2) under the instructions of our customers who use the Go Smart CRM “gosmartcrm.com” and Go Smart Chat “gosmartchat.com” services (“Service”), upload and maintain certain information in them. In the second case, we strictly adhere to customers’ instructions and do not use the data for any purpose other than providing the Service.
In this Privacy Policy, we describe how we process the personal data of the following data subjects for our own purposes:
- Our customers, their end users, and representatives,
- Website users,
- Newsletter subscribers,
- Potential customers,
- Our counterparts and their representatives.
It covers information collected in the Service, on our website www.gosmartgroup.us or other websites managed by Go Smart Group LLC where the Privacy Policy is posted (the “Site”), in our mobile applications, and from other sources.
If you have any questions or suggestions about our privacy practices, please email us at info@gosmartgroup.us. You can also email us if you want to request access to or deletion of data, or to exercise other rights as a data subject.
Table of Contents
- How We Collect Personal Data
- What Types of Personal Data We Process
- What We Use Personal Data For
- How We Share Personal Data
- Your Data Protection Rights and Choices
- How Long We Retain Personal Data
- Data Transfers
- Children’s Information
- Security
- Changes to Our Privacy Policy
- How to Contact Us
1. How We Collect Personal Data
The personal data we collect depends largely on the interaction that takes place between you and Go Smart, most of which can be categorized as follows:
- When you use the Go Smart CRM or Go Smart Chat Service. By using our Service, we store all the content you provide, including information related to you as a customer or end user of the Service. We obtain this information directly from you when you enter it or from integrations you have linked to the Service (Facebook, Google, etc.).
- When you send us emails or messages. When we receive emails or messages from you in the chat, we may store the content of those emails, attachments, as well as your contact details.
- When you submit forms on the Site or participate in our events. By completing forms on the Site (contact, demo request, event registration, etc.), we collect your contact details and the information you fill out in the form. If we organize events jointly with our partners, we may receive information from our partners.
- When you use the Site. When you use the Site, we collect certain information, as described in more detail below, which may, alone or in combination with other information, constitute personal data (e.g., cookie files).
- When you join our communities. By joining our groups on Facebook and other networks, we may see the data in your profile and process the comments you post in our groups. However, we do not collect that information or copy it into our systems, we simply have access to it.
2. What Types of Personal Data We Process
We collect and process the following personal data:
- Customer account details. To create or update your account and provide the Service, we collect from you and from third-party integrations (e.g., Facebook) information about you as a customer or end user of the Service. This includes ID, name, email, status, linked pages and accounts, products in use, location, etc.
- Financial information. To process your payments for the Service subscription, we need your credit card details (last four digits of the card number), account details, and payment information.
- Contact and commercial data. We receive information about our customers and potential customers for cooperation and communication purposes. This includes full name, title, company, email, or other contact details as necessary.
- Requests, messages, and form details submitted. We receive and process your messages, support requests, emails, and information you share with us through online forms or social media accounts. This includes the content of such communications as well as your contact details if provided.
- Usage data, logs, and other technical data. When you interact with the Service, metadata and log files are automatically collected. Log data may include the Internet Protocol (IP) address, browser type and settings, date and time of Service use, information about browser configuration, plugins, language preferences, the pages or features you visited, time spent on those pages or features, frequency of use of pages and features, links you clicked or used. If you use the Service from your phone, this may also include device type, operating system, device settings, and device identifiers.
- Email performance data. To track engagement and performance metrics of our newsletters, we may use a ‘clear image’ (gif) in email communications. Much of this data is aggregated. If you wish to disable this tracking, you can do so by disabling images in the email itself.
- Website cookies and similar technologies. We use cookie technology on the Site. See more details in the Cookie Statement.
- Customer content. By using our Service, you may import into our system personal data that you have collected from your users, customers, potential customers, social media contacts, and messaging platforms (collectively “Subscribers”) or other individuals. We process this data only on your behalf as our customer. We have no direct relationship with your Subscribers or any other individuals, so you are responsible for ensuring that you have the appropriate permission and legal basis for us to collect and process information about those individuals. For information related to how we process personal data related to Subscribers, please refer to our Data Processing Addendum.
We ask that you do not send or disclose any sensitive personal data to us (e.g., social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics, or genetic characteristics, criminal background, or union membership) on or through the Service or otherwise.
3. What We Use Personal Data For
We collect and process your personal data for the following purposes:
- Operate the Service. We use data to enter into the agreement with you as a customer and to operate, maintain, and administer your account in the Service, as well as to communicate with you about the account (send announcements, technical notices, updates, security alerts, support and administrative messages) and respond to requests, questions, and comments related to the Service. We also use your data to fulfill our billing obligations.
- Provide the Service. We process Customer Content information on your behalf as a customer (see details in the Data Processing Addendum).
- Communicate with you and inform you about the Service. If you request information from us, register for the Service, fill out a form, or give feedback on the Site, or participate in our surveys, promotions, or events, we may send you marketing communications related to Go Smart if permitted by law. In all such communications, we will provide the option to opt out of receiving them.
- Conduct events and communicate with you. We use your personal data, which you provided when registering for the event, to send you event reminders, event-related communications, and Go Smart services. Additionally, we may ask for your feedback. In communications, we always provide the option to opt out of communications.
- Comply with the law. We use your personal data as necessary to comply with applicable laws, including sanction, accounting, and tax obligations, legal processes, or audits, to respond to subpoenas or legally binding requests from government authorities. Before disclosing any information to an authority at their request, we carefully verify the validity of such a request.
- Negotiate, conclude, and execute agreements. We need to collect and process information about our counterparts and their representatives to negotiate and conclude legally valid agreements and cooperate with them.
- For compliance and security. We use your personal data as we deem necessary or appropriate to (a) enforce the terms and conditions governing the Service; (b) protect our rights, privacy, safety, or property, and/or that of you or others; and (c) protect, investigate, and deter against fraudulent, harmful, unauthorized, unethical, or illegal activities.
4. How We Share Personal Data
We do not sell your data to third parties for commercial or advertising purposes. We share your data as described in this Privacy Policy or in the Data Processing Addendum.
5. Your Data Protection Rights and Choices
Depending on your location and subject to applicable laws, you may have the following rights regarding your personal data:
- Right to be informed about the collection and use of your personal data.
- Right of access to your personal data.
- Right to rectification of inaccurate or incomplete data.
- Right to erasure (“right to be forgotten”) under certain conditions.
- Right to restrict processing under certain conditions.
- Right to data portability under certain conditions.
- Right to object to the processing of your personal data under certain conditions.
- Right not to be subject to automated decision-making, including profiling, that has a legal or similar effect on you.
- Right to withdraw consent at any time if processing is based on your consent.
To exercise any of these rights, please contact us at info@gosmartgroup.us. We will respond in accordance with applicable laws. To protect your privacy and security, we may take steps to verify your identity before complying with the request.
6. How Long We Retain Personal Data
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, to comply with our legal obligations, resolve disputes, and enforce our agreements, and to the extent permitted by applicable law.
7. Data Transfers
As we operate internationally, your personal data may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.
8. Children’s Information
Our Service is not intended for children under the age of 13, and we do not knowingly collect personal data from children under 13. If we become aware that we have collected personal data from a child under 13, we will take steps to delete that information as soon as possible.
9. Security
We implement appropriate technical and organizational security measures to protect personal data against loss, misuse, and unauthorized access, disclosure, alteration, and destruction. However, no security measure is perfect or impenetrable, and we cannot guarantee that your data will never be accessed, used, or disclosed in an unauthorized manner.
10. Changes to Our Privacy Policy
We may update this Privacy Policy from time to time in response to changing legal, technical, or business developments. When we update our Privacy Policy, we will take appropriate steps to inform you, consistent with the significance of the changes we make. We encourage you to review this page periodically for the latest information on our privacy practices.
11. How to Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at info@gosmartgroup.us.
This Privacy Policy was last updated on June 30, 2023.
User Consent for Data Transfer to the United States and Processing in the United States
By using the Site or the Service, you consent to having your personal data transferred to and processed in the United States. The United States may not have the same data protection laws as your jurisdiction, but we take steps to ensure your personal data receives an adequate level of protection.